Reservations & Walk-ins

We limit the number of visitors in the cat lounge to 16 people at a time, to maintain a healthy cat-to-human ratio, so as not to overwhelm our cats. 10 of these spots are reservable online, and bookings are available up to 4 weeks in advance. Catfe visits are for one hour. Admission is $5 per person with any cafe purchase (or $8 with no purchase). See below to book your visit.

If there are no appointments available for the day you wish to visit, please note that we also release walk-in spots (there are generally 6 available per hour) on the day of. These are available in person only, on a first-come first-served basis. For more info please contact or call 778-379-0060.

NOTE: We recommend arriving ten minutes early to give us time to check you in. We can not hold reservations — if you are more than ten minutes late, your spot may be given to a walk-in customer. Please check in at the cafe on arrival.

Please review the Catfe rules below to ensure the safety of our cats and customers during your visit.


We are open daily from 11 am to 9 pm, except for Thursdays, when we close for adoption pick-ups and to welcome new cats from the BC SPCA. 

We are opening up a small number of reservable spots on Thursday evenings between 5 and 9pm. Our new cats arrive Thursday afternoons, and we are experimenting with welcoming a limited number of customers for quiet time so that we can help socialize them gradually! These spots are for adults only — no children under 12 please! 

How to make a reservation

Step 1: Enter the number of people in your party under 'Enter number of people' at the top right of the calendar below.

Step 2: Select the date you wish to visit, and time from the drop-down menu, then click 'Continue'.

NOTE: If the date is greyed out or the time is crossed out, we have reached a maximum number of reservations for that date and time. (There will still be walk-in space available that day, which is first-come-first-served).

Step 3: Fill in form with your name, phone number and email, and click 'Complete Appointment'.

You will receive a confirmation email. If you don't receive one, please check your junkmail folder, email or call 778-379-0060 to confirm.


Catfe rules

SORRY, YOU CAN NOT BRING YOUR CAT! To protect the health and well-being of our resident felines, no outside animals are allowed in Catfe.

When entering or leaving the cat lounge, DO NOT LET CATS ESCAPE. If a cat somehow gets into the lobby, do not open door to mall under any circumstances. Signal to a staff member for help if needed.

WASH YOUR HANDS upon arrival and before leaving. 

EXERCISE CAUTION AT ALL TIMES in the cat lounge — cats may and will behave unpredictably. If you have questions about interacting with a cat or interpreting its body language, please ask a staff member for guidance. 

DO NOT PICK UP THE CATS. This will keep you safer, and reduce stress for the cats.

You are welcome to dip into our toy box to play with the cats, but to avoid scratches, try to AVOID USING YOUR HAND DIRECTLY during play — when a cat's hunting instincts are triggered, it can easily result in swiping or biting.  

DO NOT RUB A CAT'S BELLY. Dogs might enjoy belly rubs, but this will almost certainly send a cat into attack mode on the perpetrator.

DO NOT FEED THE CATS. (But you can ask a staff member for treats to share with them!)

DO NOT WAKE A SLEEPING CAT. No one wants to be woken up from a peaceful nap, especially not several times in a day by numerous strangers. 

BE GENTLE AND RESPECTFUL. Do not mistreat cats by pulling tail, whiskers or fur.

NO RUNNING OR CHASING AFTER CATS. You can gain their trust and spark their curiosity by letting the cats come to you.

You are welcome to take as many photos as you like but NO FLASH PHOTOGRAPHY allowed.

NEVER LEAVE A CHILD UNSUPERVISED. Children 10 and under must be supervised by an accompanying adult at all times. This is for the safety of the children as well as the cats. It is the adult's responsibility to ensure their child understands and follows the rules. Let this visit be a learning experience in how to respect and care for animals.